A client read me his STP contract over the phone the week before he signed it: two pages, a list of tanks, and 90 per cent of the money paid before the plant ever saw sewage. These are the four plain-language questions I would ask before signing — none of them about equipment.
Field notes on why the company that sizes your sewage treatment plant is usually the company that profits from the size, the arithmetic a bid comparison table hides, and what to ask for before you sign — written by someone who sits on both sides of the conflict.
